Return Policy

Thank you for shopping at MetaDentix. We strive to provide you with high-quality dental products and exceptional customer service. However, if you are not entirely satisfied with your purchase, we’re here to help. Please read our Return Policy carefully to understand your rights and options.

Eligibility for Returns

Unused and Unopened Products

We accept returns of unused and unopened products within [number] days from the date of delivery. The product must be in its original packaging and in the same condition as when you received it.

Defective or Damaged Products

If you receive a defective or damaged product, please contact our customer support team within [number] days of delivery. We will provide instructions on how to return the item.

Non-Eligible Items

The following items are not eligible for return:

Products that have been opened or used
Products without the original packaging or missing parts
Products that are not in the same condition as when you received them
Products purchased from third-party sellers or retailers (please contact them directly for their return policy)

Return Process

To initiate a return, please follow these steps:

Contact Customer Support

Reach out to our customer support team by support@metadentix.com within the specified return window. Provide your order details, reason for the return, and any supporting documentation or images for defective or damaged items.

Return Authorization

Our customer support team will review your request and provide you with a return authorization (RA) number and detailed return instructions if your return is eligible.

Return Confirmation

Once we receive the returned item and verify its eligibility, we will process the return and notify you via email. Refunds will be issued using the original payment method, excluding any shipping charges, within 7 days.

Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please initiate a return for a refund following the steps outlined in this Return Policy and place a new order for the desired item.

Restocking Fee

A restocking fee of 2% may be applied for returns that are not due to our error or a defective/damaged item. The fee will be deducted from your refund amount.

Customer Support

If you have any questions or need assistance with the return process, please contact our customer support team at support@metadentix.com. We are here to help you

Please note that this Return Policy applies only to purchases made directly from MetaDentix. If you purchased our products from a third-party seller or retailer, their return policy may differ. Please consult their policies or contact them directly for assistance.

By making a purchase on MetaDentix, you agree to comply with this Return Policy. We appreciate your understanding and cooperation.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us

• Via Email:support@metadentix.com

• Via Phone Number: +33767287083

• Via this Link: https://metadentix.com/contact/